Compliments and Complaints Policy


Please do not hesitate to liaise directly with the Duty Manager for any special requests or complaints, or contact +2711 894 3654.  


The Management of The Same Shack would appreciate receiving any compliments personally or on Social Media.


If you do not receive an adequate solution to your complaint from your direct service staff please do not hesitate to ask for the Duty Manager or call the owners who are normally on the premises. The Management would appreciate the opportunity to immediately address any complaints  while the patron is still on the premises.


Please also do not hesitate to contact the owners directly on +2711 894 3654.


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You may alternatively send us your Compliment or Complaint using the form below. 

    Trading Details
    Right of admission is reserved. The Same Shack has a strict security policy against anti-social behaviour, and this policy is consistently enforced.


    Please see our Terms and Conditions page for more information. See also our Compliments and Complaints policy.

    Our Address:

    609 Trichardts Road, Boksburg 1459.

    Restaurant Hours:

    Mondays: 11:00 AM – 08:00 PM

    Tuesday -Thursday: 10:00 AM – 12:00 PM

    Friday – Saturday: 10:00 AM – 02:00 AM

    Sundays: 10:00 AM – 08.00 PM


    Kitchen Hours:

    Mondays: Closes at 07:00 PM

    Tuesday – Saturday: Closes at 10:00 PM

    Sundays: Closes at 07:30 PM


    Phone: +2711 894 3654


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